At least I have 4G, so my iPhone works even when I can’t. I see emails coming in, but can’t fully address the requests if they require desktop work. Sure, I can camp out with my laptop at a coffee shop, but that's often more trouble than it's worth.
I’ve learned to deal with the forced mini-vacations, but now there’s another level of anxiety to internet outages. My mother resides in a senior-living community, and my brother and I keep testing new internet-based services to keep an eye on things.
- One service, Nest Cam, allows a real-time look-see with streaming video.
- Another, Alzcom, is a remotely managed calendar with interactive reminders that display on a tablet in her kitchen. This free and awesome technology answers the perennial question for people with memory issues: “What’s on my calendar today?”
- We’ve also tried Alexa to help answer a broader range of questions, such as “What’s today’s date?” and “What time is it?” and “What’s the weather?” But Alexa isn’t always perfect, as this SNL skit so aptly demonstrates: Amazon Echo Silver.
The suggested course of action, offered by everyone from the cable company to Nest to Alexa, is to go online and search their help pages for a fix. See the problem? Without internet, it’s kind of hard to get on the internet. While I do have access through my iPhone, navigation is both cumbersome and useless for trying to resolve a remote issue in my mom’s apartment.
After the current nor’easter clears, I will go visit and shift into troubleshooting mode. And I will pester the service provider until everything is fixed.
The irony is that as much as I have come to rely on the internet for any and all services, I need it now more than ever for my mom, who doesn’t own a smartphone or computer. And she doesn’t have to. All these tech-heavy and interconnected services are transparent to her—that is, they are when the internet is up and running.
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