Friday, January 13, 2017

Don’t worry Amazon, you’ve got me

A recent headline left me bewildered. I found it unbelievable. And it had nothing to do with U.S. politics.

In late December, the Wall Street Journal reported “Not everyone wants to shop on Amazon.” The subhead read: “Roughly 22 million U.S. households didn’t purchase anything through the retailer this year.” [While the full story is behind the paper’s paywall, the headlines and link for subscribers is here.]

Me? I don’t know if I could live without Amazon. I buy from the online retailer so often I’ve made it a line item in my accounting software. I can buy from my PC and from my smartphone. I even bought an IBM Selectric II typewriter ribbon for my mother within minutes of her request, even though the machine's heyday was the 1970s. Some days I make multiple purchases from Amazon, hours apart, although I have to check the shopping cart so I don't buy things my husband parks there temporarily.

I don’t have anything against bricks-and-mortar stores, and there are a few I frequent. But I have to admit I have always been a terrible shopper. I can walk into a store knowing exactly what I want and still spend an inordinate amount of time on the purchase because it comes in a thousand shades of the same thing. A list is only somewhat helpful, because I get distracted by shiny, new products I never knew existed. If I walk into a store with just a sketch of objective – maybe something to wear for a special occasion – I melt into a puddle of indecision within minutes.

Before there was online shopping, there were catalogs. I loved catalogs. I still do. I page through them while watching TV. I know I’ve seen the same activewear every week for years, if not decades. Those fresh-faced models must be collecting Social Security by now. Yet whenever a new catalog arrives, I have to flip through before dropping it in the recycling bin.

What catalogs used to do for me, and what online shopping does now – particularly with sites like Amazon – is show me the exact items I'm thinking of buying. There are multiple views, colors, and reviews from others who bought the product. It’s not a perfect system, but it works for a lot of smaller purchases and keeps me from running around town – unless it's to the post office to mail a return.

These days shopping trips to retail stores are something I plan. I might pre-shop online to get a sense of what’s available before venturing out into the real retail world. I try things on. I feel fabrics. I look for new arrivals. I peruse sale racks. And I make a bunch of purchases.

I’m still a terrible shopper, but now I can shop terribly both online and in my local stores. I guess that’s a win-win-win all around. 

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